Collar & Coat Pet Grooming
Effective Date: 24/07/2025
Business Name: Collar & Coat Ltd.
Email: hello@collarandcoat.com
1. Appointments & Cancellations
Booking: Appointments can be made via phone, online request form, or in person. A 50% deposit will be required at the time of booking and confirmation will be sent via email/SMS or both once the booking is accepted.
Late Arrivals: Clients arriving more than 15 minutes late may have their appointment rescheduled or shortened to avoid impacting other clients.
Late Collections: Clients will receive an SMS message or phone call 15 minutes before the completion of their appointment. Clients arriving more than 15 minutes late to collect their pet will incur a late fee of £15 per 30 minutes. (eg 20 minutes late = £15 / 35 minutes late = £30 etc..)
Cancellations: Please provide at least 48 hours’ notice to cancel or reschedule appointments. Cancellations or reschedules made within 48 hours or no-shows will incur a 50% fee by retention of deposit paid.
No-Shows: Clients who have missed an appointment without any notice will be required to pay in advance for future bookings.
2. Pricing & Payment
Estimates: Prices vary based on size, breed, coat condition, and behaviour. A quote will be given at the time of booking and re-confirmed at drop-off once a consultation with a stylist has taken place.
Prices may increase or decrease after a stylist consultation due to the varying factors listed above. Our aim is always to accommodate the needs of the dog and your budget as bets we can.
Payments: Full payment is due at collection and we reserve the right to retain your pet until full payment is made. We accept cash or card payments. No other forms of payment are accepted.
Extra Charges: Additional fees may apply for matting, flea treatments, tick removal or handling of aggressive pets. We will always aim to inform you prior to proceeding with the groom and agree any extra costs verbally over the phone or in person when possible.
3. Pet Health & Safety
Vaccinations: All pets must be up to date on core vaccinations (e.g., rabies, distemper, etc.). Proof may be requested.
Health Conditions: Please notify us of any medical conditions, allergies, injuries, or recent surgeries. We reserve the right to refuse service if we believe grooming may pose a health risk to your pet.
Matting: Severely matted pets may require shaving to prevent pain or injury. We are not responsible for any irritation or injury resulting from mat removal. You will be informed before any such procedure.
Parasites: Pets found with fleas or ticks will be treated at the owner’s expense. We reserve the right to refuse service if the infestation is severe.
Behaviour: Aggressive or overly anxious pets may be refused service or may require muzzling. Owners must disclose any known history of aggression.
4. Liability & Risk
Injury or Illness: While we take every precaution to ensure your pet’s safety, grooming may expose underlying conditions or result in minor injury. By using our services, you accept this risk.
Emergencies: In the event of a medical emergency, we will seek immediate veterinary care and contact you as soon as possible. Veterinary costs will be your responsibility. If you are unreachable, we will act in the best interest of your pet.
Property Damage: Owners are liable for any damage caused by their pets on our premises.
5. Media Release
We may take photos or videos of your pet before, during, or after grooming for promotional and social media purposes. If you do not wish for your pet to be featured, please let us know in writing before your appointment.
6. Client Agreement
By booking an appointment with Collar & Coat Ltd., you agree to these Terms and Conditions.
We reserve the right to update them at any time without prior notice.